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Return, Refund & Exchange


We gladly accept returns for items that meet the following criteria:

  • Faulty or Damaged Item
  • Incorrect Item

In the event your order arrives damaged or you receive the wrong item, please don't hesitate to reach out to our Customer Service hotline on WhatsApp at (+60)19-383-6633 within 48 hours. We handle each case individually and are committed to finding a satisfactory solution. If you qualify for a replacement or refund, we will process it using your original payment method.

To initiate a return, please ensure that your item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase. Refunds or replacements will be issued upon receiving the damaged or faulty products and completing our quality checks.

When contacting us, kindly include the following details in your inquiry:

  • Platform that you purchase
  • Item Name
  • Reason for return
  • Photo of the affected item

Please note that items returned without prior authorization will not be accepted.

Damage and Issues

We urge you to inspect your order as soon as it arrives. If you discover a defect, damage, or receive an incorrect item, please get in touch with us immediately. This enables us to promptly assess the issue and make it right.

Exceptions/Non-returnable items

Regrettably, we are unable to accept returns for items marked as sale items.


For the quickest resolution, you can return the item, and once the return is approved, make a separate purchase for the new item you desire.


Upon receiving and inspecting your return, we will notify you of the approval status for your refund. If approved, the refund will be processed to your original payment method within 14 working days. Please be aware that it may take some additional time for your bank or credit card company to process and post the refund. If you have not received your refund after 14 working days, please reach out to us at our Customer Service hotline on WhatsApp at (+60)19-383-6633.

Should you have any further inquiries or require assistance, please do not hesitate to contact us via our Customer Service hotline on WhatsApp at (+60)19-383-6633


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